For the 18th year in a row, Aviation International News (AIN) has dubbed Garmin the Overall Average leader in the Flight Deck Avionics segment in the AIN 2021 Product Support Survey. Garmin also received top rankings in every category of the survey, which are: Cost Per Hour Programs, Parts Availability, Cost of Parts, AOG Response, Warranty Fulfillment, Technical Manuals, Technical Reps and Overall Avionics Reliability.
AIN’s annual Product Support Survey is based exclusively on feedback from users of business jets, pressurized turboprop airplanes and turbine-powered helicopters. The survey is password-protected to ensure that only qualified readers are able to give input — meaning the results are based on unbiased, professional opinions of 1,450 avionics systems evaluations.
In the past year, the Garmin avionics product support team has worked hard for the top ranking. Lee Moore, the Garmin director of avionics product support, reports that new projects include (but are certainly not limited to):
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